If iCloud Post isn't working

You can use iCloud Post in the Mail app on your iPhone, iPad, iPod bear on, or Mac, or on iCloud.com on your iPad, Mac, or PC. If you lot can't access your email, or you can't send and receive letters with your @icloud.com email address, follow these steps.

Things to check first

  1. Check the organization status of iCloud Mail service.
  2. Check that you turned on iCloud Mail service:
    • On your Mac, open the Post app and then choose Mail >Preferences. Click Accounts, and so select your iCloud account in the sidebar. Under Account Information, make sure that the account is turned on and the status is online.
    • On your iPhone, iPad, or iPod impact, go to Settings > [your name] > iCloud and cheque that Mail is turned on.
  3. Make certain you that haven't exceeded your iCloud storage limit. If you exceed your iCloud storage limit, learn how to make more infinite available in iCloud.
  4. Make sure that you're using the latest version of software on your device.

If you demand help sending or receiving mail on your iPhone, iPad, or iPod touch

  1. Check your Cyberspace connection. Open apple.com in Safari on your iPhone, iPad, or iPod bear upon.
  2. To encounter if you can receive mail for your iCloud email on another device, get to iCloud.com on a Mac or PC.
  3. Make sure that yous turned on Mail in Settings on your iPhone, iPad, or iPod affect. Tap Settings > [your name] > iCloud and turn on Post.
  4. Brand sure that new information is pushed to your device automatically. In iOS 14 or afterward, tap Settings > Mail > Accounts > Fetch New Data, then plough on Button. In iOS 13 or earlier, tap Settings > Passwords & Accounts > Fetch New Data, then turn on Push button.
    • Send an email to your account to see if Push is working.
    • In Fetch New Data, tap your iCloud business relationship and turn on Push button. You can only use Button with one business relationship at a time.
  5. Plow your device off and back on.
  6. If yous all the same can't send or receive mail, turn off the settings in steps three and four, restart your device, then plough them back on.

If you lot can't access iCloud Mail at iCloud.com

On your iPad, Mac, and PC, you lot can employ iCloud Mail service on iCloud.com. On an iPhone, use the Mail app instead.

  1. Make sure your browser is up to date. If you lot're using Safari, update Safari to its latest version.
  2. Clear your browser's cache. In Safari, choose Safari > Preferences. Click the Advanced tab. Select "Show Develop carte du jour in card bar", so close Preferences. Click the Develop menu, then select "Empty Caches." If yous're using a different browser, check its help carte du jour for steps.
  3. If yous can access iCloud Mail from a different location or Internet connection, contact your Isp (Isp) or network administrator. Some Net configurations intentionally or unintentionally prevent admission to sure websites or services, such as iCloud Mail.

If you lot can't ship post from the Mail app on your Mac

Use these steps if your message tin't be delivered, you're attaching a large file, or the recipient didn't go your bulletin.

If you receive an alert when you ship a message from your @icloud.com email address using Mail on your Mac

If you see an alert that says "This message could non be sent. It will remain in your Outbox until it can be sent.", make certain that iCloud is your Outgoing Mail Account.

  1. Open Mail and choose Mail service > Preferences.
  2. Click the Accounts tab.
  3. Select your iCloud email business relationship.
  4. Click the Server Settings tab. If iCloud isn't listed every bit the Outgoing Post Account, select iCloud.
    If you cull Edit SMTP Server List, yous won't see your iCloud account listed as an pick.

If you're attaching a large file

Message attachments can't exceed the maximum size allowed past your email service provider or the recipient's email service provider. The maximum size varies by service provider. Endeavour using Mail Drib, compressing the file before sending information technology, or sending your message without the attachment.

If your recipient doesn't receive your message

  1. If an "unknown address" or "undelivered mail returned" message appears in your Inbox after you send a message, go to your Sent mailbox and brand sure that the recipient's electronic mail address is correct.
  2. If you use macOS Mail or access your iCloud Postal service using Safari or another supported web browser, check your Drafts, Sent, and Outbox mailboxes:
    • If you see an unsent copy of the message in Drafts, try to ship it over again.
    • If yous encounter the message in your Outbox, make sure that you're connected to the Net and use the steps higher up to select iCloud as the approachable mail account.*
  3. Inquire the recipient to check their Junk mail folders or mailboxes.
  4. If your recipient still doesn't receive your message, but your message was sent without any alerts or "undelivered mail" messages, your message might be blocked or filtered past the iCloud Mail servers or the recipient's post server. To find out, contact iCloud Support. You should as well ask your recipient to contact their electronic mail administrator.

* If you lot use a non-iCloud SMTP server, don't use your iCloud email address as a "Ship From" address. Otherwise, your email might not get delivered or it might go sent to the recipient'due south Junk folder.

If yous can receive letters but tin't send them

Your ISP might be blocking the protocol used to send electronic mail (SMTP) beyond their network. Contact your service provider and ask about SMTP traffic that crosses their network to an external service, such equally iCloud. If your service provider blocks SMTP traffic, ask them how you tin be exempted from SMTP blocking.

If your Isp isn't blocking SMTP traffic and yous still can't send messages, contact Apple tree Support for assistance.

If you can't receive mail in the Mail app on your Mac

  1. On the left side of the main Mail window, notice the proper noun of your iCloud email business relationship. If your account proper name is dimmed and has a lightning-bolt symbol side by side to it, your account is offline.
  2. To accept your business relationship online, connect to the Internet.
  3. Cull Mailbox. If Take All Accounts Online is dimmed, your accounts are already online.

If yous still can't receive email, contact Apple Support to go more than help.

If yous want to remove a suggested contempo contact in iCloud Mail

When yous're signed in to iCloud, you might see your recent email addresses as suggested contacts across your devices. To stop a contact from actualization as a proposition, here'due south what you tin can do:

  1. On iCloud.com, clickto first an email.
  2. In the "To:" field, start typing the email address that you want to hide.
  3. Hover over the address and click.
  4. Click Remove from Recents.

If you demand help using iCloud for Windows

Get more than assistance

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